1. Introduction
ReportFlow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our commission tracking platform.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email address, password)
- Organization details (company name, team members)
- Commission data (transactions, rules, calculations)
- Discord integration credentials and server information
- Payment information (processed by Stripe)
2.2 Automatically Collected Information
- Usage data (features used, time spent, interactions)
- Device information (browser type, operating system)
- Log data (IP address, access times, pages viewed)
- Cookies and similar tracking technologies
3. How We Use Your Information
- Provide, maintain, and improve our services
- Process transactions and calculate commissions
- Send administrative information and updates
- Respond to customer support requests
- Monitor and analyze usage patterns
- Detect and prevent fraud or security issues
- Comply with legal obligations
4. Data Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for data in transit (TLS 1.3)
- Field-level encryption for sensitive data at rest
- Multi-tenant architecture with row-level security
- Regular security audits and penetration testing
- SOC 2 Type II compliance
- GDPR and CCPA compliance
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party vendors who help us operate our platform (hosting, analytics, payment processing)
- Discord Integration: Discord services you choose to connect for clockout tracking
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
- Withdraw consent at any time
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance, dispute resolution, and fraud prevention purposes.
8. Cookies
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: support@reportflow.uk
Address: ReportFlow Privacy Team